Covid 19 Update - we're now aiming to ship orders as normal

Delivery and Returns

Delivery

Covid 19 - During the pandemic we will be aiming to dispatch order as normal, but there may a small delay in expected delivery times.

We use Royal Mail for all of our deliveries. If you place an order before 1pm Monday to Friday we aim to dispatch it the same day (excludes Bank Holidays). Orders placed after 1pm Friday and over the Weekend will be dispatched on Monday.

Available shipping options will be displayed at the checkout. Where the items in your basket are under 100g and can be posted in an envelope (greeting cards etc) you will be offered the Small Item Rate. 

For most orders (everything over 100g) our Normal Rates will apply.

  • Standard - Royal Mail Tracked 48 - £3.95 (2 to 3 working days)
  • Fast - Royal Mail Tracked 24 - £5.95 (1 to 2 working days - usually next day)
  • Very Fast - Royal Mail Special Delivery - £9.95 (Guaranteed next working day)

 

  • Small Item Rate 1 - Royal Mail 1st Class - £1.99 (up to 100g)
  • Small Item Rate 2 - Royal Mail 2nd Class - £1.49 (up to 100g)

European Shipping

We now offer shipping to all EU countries. Items are shipped using Royal Mail Tracked and Signed and depending on the weight you will have the following options:

  • Small Item Rate up to 250g - £9.95
  • Standard Item up to 2kg  - £15.95

Canada, Australia and New Zealand Shipping

We also offer shipping to Canada, Australia and New Zealand - depending on the weight of your items you will have the following options:

  • Small Item Rate up to 250g - £12.95
  • Standard Item up to 2kg - £25.95

USA Shipping

We also offer shipping to USA  - depending on the weight of your items you will have the following options:

  • Small Item Rate up to 250g - £15.95
  • Standard Item up to 2kg - £34.95

Returns 

We really hope you are happy with your purchase, but if for any reason you are not, then please return it to us in its original condition following the steps below within 14 days. Items purchased as Christmas Gifts from 1st October can be returned up to 14 days after Christmas - January 8th.

  • Returned items must be unused and have their original tags attached
  • Please package the item securely and enclose a copy of your dispatch note, or details of your order number, name and address.
  • Return the item using a recorded delivery service such as "Royal Mail Signed For" and please retain proof of postage.
  • Send the item to: 
    • Shop Wales
    • 9 St John Street
    • Cardiff
    • CF10 1GJ
    • United Kingdom

 

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