We're dispatching orders Monday to Friday, order by 1pm for same day dispatch

Delivery and Returns

Delivery

We use Royal Mail for all of our deliveries. If you place an order before 1pm Monday to Friday we aim to dispatch it the same day (excludes Bank Holidays). Orders placed after 1pm Friday and over the Weekend will be dispatched on Monday.

Available shipping options will be displayed at the checkout. Where the items in your basket are under 100g and can be posted in an envelope (greeting cards etc) you will be offered the Small Item Rate. 

For most orders (everything over 100g) our Normal Rates will apply.

  • Standard - Royal Mail Tracked 48 - £3.95  ( currently 3 to 4 working days)
  • Fast - Royal Mail Tracked 24 - £5.95 (1 to 2 working days)
  • Very Fast - Royal Mail Special Delivery - £9.95 (Guaranteed next working day)
  • Small Item Rate 1 - Royal Mail 1st Class - £1.99 (up to 100g)
  • Small Item Rate 2 - Royal Mail 2nd Class - £1.49 (up to 100g)

Returns 

We really hope you are happy with your purchase, but if for any reason you are not, then please return it to us in its original condition following the steps below within 14 days. Items purchased as Christmas Gifts from 1st October can be returned up to 14 days after Christmas - January 8th.

  • Returned items must be unused and have their original tags attached
  • Please package the item securely and enclose a copy of your dispatch note, or details of your order number, name and address.
  • Return the item using a recorded delivery service such as "Royal Mail Signed For" and please retain proof of postage.
  • Send the item to: 
    • Shop Wales
    • 9 St John Street
    • Cardiff
    • CF10 1GJ
    • United Kingdom

 

★ Leave a Review

See what our customers are saying

355 reviews
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Wonderful Welsh Product

The tin is beautifully designed and the tea is very tasty

Women - watch the size

No question about quality and service but be very aware of sizes if you are a woman. Bought a medium for my wife - too broad across the shoulders. Replaced it with a small - came labelled small men's - still too broad so asking for a refund. And I had to pay for return postage twice. Need to get advert more accurate - not women's sizes

Canon Lan sign

Great item bought as gift recipient loved it .Fast delivery as well .

Reminder of home

I bought this to send as a St David’s Day gift as a little reminder of home for my daughter who lives in England. She loves it.
Great service as always, even rang me to ask if I wanted to put my message in the card. Despatched straight away and delivered first thing on March 1st. My favourite shop in Cardiff and my go to for cards and gifts

Perfect gift

Purchased as a birthday gift for a friend which she absolutely loved.