What an amazing shop, and what fantastic customer service.
You know how a good a retailer is when something goes wrong.
I bought a gift, had it sent by Royal Mail, tracked the order and it never got to its destination.
While doing this, the shop tracked the order and could see that it had not been delivered and sent another gift out straight away that was received a couple of days after.
I then received a telephone call and an email apologising even though it was not the shop's fault at all.
I gave them a ring and they were extremely polite, helpful and caring.
Many retailers could learn a thing or two about the way that Shop Wales operates!
I know where I shall be shopping for Welsh gifts in future!

Very neat and attractive packaging, happy and helpful letter enclosed with a little personal message at the bottom.
Made me nostalgic for Wales. Will definitely shop with you again.

What wonderful face masks. I have 3 very happy family members

Beautiful items

A lovely friend has been ill and had a serious op .The card I chose brought a smile ,Thank You

Good quality, good fit. I am very happy and very satisfied with my Welsh Dragon face mask.

I am thrilled with this shirt for my grandson- it is excellent quallity but unfortunately it cost me almost as much for Next Day delivery as for the shirt - ouch!

Cartref sign

Very good service. Proud to go anywhere needing a mask now

Very satisfied with the quality of the mask after the end of COVID-19 next year The mask will become a souvenir

Arrived promptly, the vintage look is so quaint, feels like an artifact straight out of St Fagans, this jar is lovely.

Love it
Came next day
Would recommend

Fantastic service and fast shipping with a lovely little extra gift as a treat! Will definitely use again!

Friendly rapid response and delivery. Will use again

It was bought as a gift for a 6 year old. He loved it. It was dispatched rapidly. Quality of the service excellent